Frequently Asked Questions

Your dedicated support coordinator will draw from a deep knowledge of the disability sector, local providers and the NDIS, to help you get the most out of your NDIS plan and budgets.

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Help you understand your NDIS plan

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Your support coordinator will work with you to help you understand your NDIS plan, including:

• your support budgets and the kinds of things you can use your funding for

• how your funding is managed

• what other requirements need to be met to access these supports such as when quotes might be required, what can or cannot be claimed, how much can be claimed, and when service bookings required.

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Connect you with supports and services

Your support coordinator should know about services in your local community. You can work with your support coordinator to:

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• find NDIS, community and other government services you can access

• choose the right supports and services for you

• connect you to providers and services that will help you pursue your goals, including advocacy services if required.

• Your support coordinator can help you understand:

• when you must choose NDIS registered providers – for example, when you are NDIA-managing supports or for certain supports as identified by the NDIS Commission

• when you can choose unregistered providers – for example, when you are self-managing or plan-managing supports

• quality and safeguards arrangements – including making sure the provider hasn’t been banned by the NDIS Commission

• if you need any quotes, assessments or need follow any processes – for example, where need modifications to your home or car.

You and your support coordinator should also talk about how your family, friends and community can help you pursue your goals. If you need other government or community services, your support coordinator should help you connect with these supports.

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Plan and coordinate your supports

Your support coordinator should help you find providers, services and supports that work together to help you pursue your goals. The mix of services and supports that you use should be based on your circumstances, needs and preferences. 

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You and your support coordinator should talk about the community, government and funded supports that you can use to pursue your goals. 

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You can work with your support coordinator to:

• decide how you would like your supports and services to be delivered

• arrange a schedule of services which reflects your goals, needs and how you want to use your plan, and fits in your NDIS plan budget.

• find providers who can meet your needs

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Establish and maintain your supports

To set up your supports, you can get help from your support coordinator to:

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• set up service agreements and service bookings which reflect what supports you need – for example, your support coordinator can help you to understand and negotiate what supports and services you want, how you want these to be delivered and what you pay for these supports and services

• understand what providers can and cannot charge – including travel and cancellation policies.

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Coach, refine and reflect

Your support coordinator can help you build your confidence and skills to implement your plan yourself, by showing you how to: 

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• use NDIS systems and processes

• set up your supports and negotiate with providers

• get the most out of your NDIS plan. 

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You can work with your support coordinator to change how you use your NDIS plan. Your support coordinator can help you:

• evaluate how well your current supports are working for you

• track how you are going with using your plan and pursuing your goals